Didn’t get the bike you dreamed of for Christmas? Even though some areas of the country are covered in piles of snow, now is the perfect time to start planning your summer adventures. Beach Bikes lets you buy your dream cruiser from the comfort of home and you can customize your new bike to your heart’s content with their easy-to-use website. They’ll even help you assemble it via video chat. We had the opportunity to try out one of their bikes and their great customer service – read on to see what we thought.

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What really sets Beach Bikes apart from the competition is their customer service. Even though I purchased my bike online, I felt like I was buying right in store. After placing my order, I was sent information on assembling the bike, the tools I would need and a link to assembly videos. You can also set up a Gchat or Skype chat if you want to work directly with a technician. I also received an email from my bike mechanic, who did the majority of the assembling, and an email from the company’s co-founder with links to resources and the Beach Bike community.

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The bike itself is impressive. I chose the Firmstrong Chief Man 3-speed in matte grey with red rims. Beach Bikes gives you oodles of options for customizing your bike, and you can opt to remove logos (I did), change colors on everything from the fenders to the grips and add a range of accessories like baskets and lights. All told, the options I went for rang in at just under $350, which is extremely reasonable for a customized ride, but I will still a little wary about the quality of a bike in this price range.

Related: Sman Cruisers’ Classic Wooden Bikes Take to the Streets With Sustainable Style

Lacking a nearby beach, I decided to test the bike out on the salty, snowy streets instead. While I definitely wouldn’t take hefty hills or a long haul on this (or any) cruiser, it is a superb casual ride. The pedal-forward design is comfortable and perfect for tall riders or long legs. The heavy frame is sturdy enough even for big riders, but I found it comfortable even as a smaller rider. The bike’s weight and thick tires allow it to handle snow patches and icy roads with no problem. The pre-assembled parts were perfectly fitted (you have to assemble the pedals, handlebars, seat and fenders) and the quality of the welds, frame and pieces on the bike are great. Well worth the price alone, not to mention the customer service, which is, well, priceless.

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If a heavy 3-speed cruiser isn’t your thing, Beach Bikes offers a great range of bikes (from Firmstrong, Beachbikes and sixthreezero), all with their super customer service and endless customization options. Dustin, the co-founder of Beach Bikes (motto: Move Free, Have Fun), is clearly enthusiastic about riding and is excited to share his passion with the world. According to him, their mission is “to create bikes that blend style and functionality, creating an experience for our riders, not just a means of transportation. We are committed to spreading the message that life doesn’t have to be serious, just enjoy the ride.”

+ Beach Bikes

Images via Beach Bikes and Kristine Lofgren for Inhabitat