One of the greatest things about the Nest Protect smoke alarm is its ability to be turned off with just a wave of the hand in the event of a false alarm – but that feature could also turn out to be a major liability. Recent lab tests revealed that the wave function can be set off accidentally, which could be bad news if an actual fire happens. For the time being, sales of the alarms will be put on hold until the company can get the situation resolved.
Nest CEO Tony Fadell released a statement explaining that the wave feature on the alarm could be activated accidentally, which would delay the alarm from sounding in the event of a fire. The company assured consumers that no reports of this situation have actually been reported and lab testing revealed the problem. As a temporary solution, Fadell recommended disabling the wave feature while the company works on a solution.
“Once we have a solution that ensures Nest Wave works as intended, we will update our software to turn this feature back on. This will only happen after extensive testing and once we have received approval from safety agencies in the US, Canada and UK. We expect this to take at least two or three months and we’ll continue to update you as we have more information.” Fadell explained in his letter.
The alarm has had brisk sales according to Fadell, who explained to Forbes that the company already had thousands of alarms up and running after only a week of being on sale. Nest has helped lead the way for smart appliances with their Learning Thermostat and now their Protect alarm, prompting Google to purchase the Palo Alto company earlier this year.