With no guidelines on how smart meter data should be handled, it’s anyone’s guess how utilities will respond to the pressure to share it. And the companies don’t appear to have given it much thought. A recent study conducted by IDC Energy Insights suggests that utilities haven’t begun to consider how the new devices will change their customer interactions. For example, many smart meters allow residents to manage their energy use online, but 40 percent of companies surveyed by IDC didn’t even have customer-facing websites.
The meters will only be as smart as the companies that use them, and it looks like the utilities are facing a steep learning curve.