Gallery: Yellow Pages Finally Launches Phone Book Opt-Out Website

The Yellow Pages Association has finally made it easier to opt out of phone book delivery with the launch a dedicated opt-out site earlier this week. Inhabitat ranted about the negative impact of directories back in 2009, after finding very few options to stop phone book delivery. Historically, The Yellow Pages Association (YPA) has spent millions lobbying against on-demand directory programs, so they new site is a step in the right direction -- but it is far from an ideal solution.

The YPA is calling the site the National Yellow Pages Consumer Choice & Opt-Out Site, because it allows you to opt out of all books or choose to receive selected books. I clicked through through the opt-out process, and was first surprised to see that I am eligible to receive 9 different phone books for my area in Chicago, produced by a range of publishers. Some of the major publishers, like RH Donnelly, Dex, Yellowpages, Verizon SuperPages, and AT&T Yellow Pages have already rolled out some opt-out and on-demand-only services in select areas, but you practically had to be a private detective to find how to place your request. With the YPA site, all of your area phonebook publishers are listed in one spot, making the process easier.

To be clear, the YPA is not a book publisher — it is the largest trade organization of a print and digital media industry. Members are mostly Yellow Page directory publishers in the US and Canada, but the organization also extends memberships to sales, marketing, advertisers, and suppliers to the directory industry.

In order to opt out, the new YPA site asks for some general personal information such as a name, address, email and phone number. They also require the creation of a login and password. Browsing through the privacy policy, I found what you may have already assumed – The YPA collects aggregate information to provide to advertisers. This is something that many websites do, and it may be helping them to recoup losses from the drop in demand for publisher memberships in their organization.

Lead photo by carlos.a.martinez


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